Privacy Policy

Effective Date: February 8, 2026

CoCRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you register for an account.
• Business Information: Company name, address, and industry details.
• CRM Data: Information about your leads, customers, and interactions that you input into the system.
• Communication Data: Content of messages sent or received through our integrated communication channels (WhatsApp, SMS, Email).

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services.
• To facilitate communication between you and your leads.
• To provide AI-powered insights, lead scoring, and automated reply drafts.
• To process transactions and manage your subscription.
• To send you technical notices, updates, and support messages.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as Google Firebase (hosting/database), MSG91 (messaging), and Vertex AI (AI services).
• Compliance with Laws: If required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information as long as necessary to provide the services you have requested, or for other essential purposes such as complying with legal obligations.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. You can manage your profile information within the application settings.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@cocrm.in